Terms and conditions

Our legal policy

Your privacy matters to us. We promise to respect your contact preferences and to guard your private information. criticone Terms and Conditions describe the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.

We encourage you to read criticone Terms and Conditions carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described within our Terms and Conditions.

By purchasing products or engaging/ using services from criticone, including both paid and free products and services, you acknowledge that you have read, understand and agree to be bound by criticone Terms and Conditions.


All content is copyright criticone unless otherwise stated. This includes, but is not limited to; all text, statistics, images, graphics, video, audio commentary, visual presentations, eBooks, infographics and other related files.

Infographics and statistics published on the criticone website for public consumption can be published on third party websites as long as criticone is mentioned as the source with a visible link back to the source.

Privately provided material cannot be copied, reproduced or distributed in any form without prior written consent.

All material provided and presented for review, training or other is for the sole use of the intended company and/or individual and not to be re purposed, re-engineered or provided to others without prior written consent by criticone.

Promotions and Offers

We reserve the right to modify, cancel and limit any promotion or offer.

We reserve the right to refuse providing offers and/or promotions to particular individuals or organisations at our discretion.

No warranties or guarantees are made.

All material is copyright criticone or to the third party mentioned.

By using any techniques or resources provided you accept all liability for your actions.

While we put a great deal of research, effort and testing into our product and its recommendations, please note that ny automated recommendations are for educational purposed and you must decide if it is suitable to your needs.


Privacy/ Credit Card Payments

The level of information criticone collects depends on the level of your use.

For your protection, criticone does not store your complete billing information on its servers. criticone partners with a secure payment gateway to provide a safe, secure and compliant payment environment. Paypal is our preferred payment method as it allows our clients to make single or ongoing payments without disclosing credit card details.

criticone uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

criticone does not share your email address or other personally identifying information with any third parties, except our service providers, such as credit-card payment processors, performing services on our behalf. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

Returns & Refunds

In an effort to make the criticone product accessible to all sized businesses, we have made a conscious effort to offer it at a low cost.
While we will work with our clients to help them get the most out of our product, as a business we are unable to offer a refund should you change your mind after purchasing a license.

Email contact

If you sign up for a free trial or paid account, criticone collects your email address. We may occasionally use this email to contact you for site-related issues. Frequency of email can be amended within your account settings.
If you do not want us to contact you for commercial purposes, please advise us via criticone.zendesk.com.


No Representations or Warranties

The website and all content provided by criticone or its affiliates, or its third party providers is distributed on an "as is" basis. criticone and its affiliates make no representations or warranties that operation of the website (or services or products obtained through the website) will be uninterrupted or error free and do not provide any warranty as to the use, sufficiency or accuracy of any content. All warranties, conditions, representations, indemnities and guarantees as to products and services provided by criticone and its affiliates, whether express or implied, arising by law, custom, prior oral or written statements by criticone, its affiliates, its agents or otherwise (including, but not limited to, any implied warranty of merchantability, fitness for particular purpose, satisfactory quality, title or non-infringement) are hereby overridden, excluded and disclaimed.

Limitation of Liability

The products and services of criticone are sold “as is.” In all circumstances, the maximum liability of criticone, its directors, employees, agents and affiliates, to client for damages for any and all causes whatsoever, and client’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the charges paid in respect to product or service, provided you notify us of any such claim within 30 days. In no event shall criticone be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the products or materials or services provided by criticone, even if criticone has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.


You agree at your expense to indemnify and hold harmless, criticone and its affiliates and each of their respective partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors and agents, from any and all claims, suits, actions and investigations, and any costs, expenses, liabilities or damages therefrom (including attorneys' fees and court costs) arising from or relating to any allegation regarding: (a) your use of the Website; (b) the Website’s of criticone or its affiliates’ use of any content or information you provide, as long as our use is not inconsistent with these Terms and Conditions; (c) information or material posted or transmitted through your registration account or user ID, even if not posted by you; and, (d) any violation of these Terms and Conditions by you (collectively “Claims”).

criticone reserves the right to select counsel and conduct the defense or settlement of any such Claim, which shall not relieve you of your obligation to indemnify as provided above.

Governing Law and Venue

The agreement regarding these Terms and Conditions has been made in and shall be construed and enforced in accordance with laws of Victoria, Australia, without regard to its principles of the conflicts of law. Any action to enforce this agreement shall be brought in the federal or state courts located in Melbourne Australia, and you hereby waive any objections to such action. Any cause of action you may have with respect to the Website or these Terms and Conditions must be commenced within one year after the claim or cause of action arises or such claim or cause of action is barred.

Severability; Waiver

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.


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